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October 20, 2014

Junior/Senior Customer Care Executive

Omnichanneler Technologies (P) Ltd 

Company Name, Profile, Work Culture: Omnichanneler Technologies (P) Ltd.

Primaseller (Omnichanneler Technologies) is a SaaS product which intends to democratize online selling by enabling every SMB retailer to have her products available across the country using multiple online marketplaces as well as managing their brick and mortar sales on a single platform. The start up is funded and has a stable and exciting plan for future. We are looking to expand our team in Bangalore.

Point of Contact for CV's / Email ID: Smitha - [Click Here to Email Your Resumé] - 9980877733.

Number of Vacancies: 2

Keywords: Junior Customer Care Executive, Senior Customer Care Executive, Customer Care Executive, Customer Support, Customer Service, Customer Relationship Executive, CCE, CSR, Customer Care, Inbound, Outbound.

Job Title / Designation: Junior/Senior Customer Care Executive Job Description:
To train new retailers on how to use Prim a seller over call and screen sharing. To respond to inbound queries on issues, forward the issues to the relevant team and respond back with a resolution. We are relocating to Bangalore and want to build our new customer care team there.
Key Functions & Roles of the Candidate:
To Train and On board new customers on Prim a seller and to provide support to issues and queries on a daily basis. 

Specific Skill Set:
0 to 3 years' experience on inbound and outbound calling Experience in e-commerce companies is an advantage Understands retail concepts is also an advantage Excellent communication skills – Well versed in English and Hindi Enthusiastic as well as patient individual who can learn the software well and train others Preferable if they have used any ERP/CRM software in the past Self- sustainable and can work with minimum interference

Minimum/Maximum/ Work Experience Required:  0 - 3 Years

Annual CTC: 2.4 – 3.6 depending on experience

Location(s) of Job: Bangalore

Minimum Education Requirements: Minimum 12th pass. Preferably graduate.

No of rounds of Interviews: 2

Work Timings: 9AM to 6PM

Travel & Allowance: Negotiable

Languages: English & Hindi (Very strong in both)

Relocation & Reimbursement: No

Minimum/Maximum/ Work Experience Required:  0 - 3 Years

Minimum Education Requirements: Minimum 12th pass. Preferably graduate.

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